ProPark
ProPark is a mobile-first application designed to simplify urban parking by providing real-time availability, seamless booking, and easy navigation to parking spots. The app focuses on user-friendly experience, ensuring that drivers can find and reserve parking quickly without stress or confusion.With an intuitive interface and smart filtering options, ProPark adapts to diverse user needs, offering transparent pricing, secure payments, and instant notifications. The app also supports accessibility features, making parking easier for all users.
My Role
Iwona Czok — UX Researcher & UI SpecialistIn this project, I conducted extensive user research to understand driver pain points and parking behaviors. Based on insights, I developed wireframes and interactive prototypes focusing on usability and simplicity. I collaborated closely with developers and stakeholders to ensure the final product meets user expectations and business goals.My responsibilities included user interviews, persona creation, usability testing, and designing a clean, responsive UI that enhances the overall user journey.
Pain Point
  • Many people, especially foreigners and tourists, have trouble understanding parking machines and signs because they are only in Dutch.

  • Users worry about making mistakes when paying, like forgetting to add more time or choosing the wrong parking zone.

  • There are no alerts to warn users when their parking time is almost finished.

  • Old parking systems often need coins or special local cards, which many users don’t have.

ProPark Features

What makes ProPark stand out

Real-time Parking Availability

Instant updates on free parking spots to save time and avoid frustration.

One-minute Booking

Quick and simple booking process with essential information only.

Smart Filtering

Filter parking spots by price, distance, type, and accessibility.

Seamless Navigation

Integrated maps and step-by-step directions to your reserved parking spot.

Transparent Pricing

Clear cost breakdown before booking — no hidden fees.

Secure Payments

Multiple payment options with encrypted transactions.

User Profiles

Manage bookings, payment methods, and preferences in one place.

Notifications & Reminders

Get alerts about upcoming bookings and parking expiration times.

Accessibility Support

Designed with inclusive features for users with disabilities.

UX Process

Paper Sketches - Wireframes
Goal:
The main goal was to design the ProPark homepage so users can quickly start parking and check the remaining time without searching for features.

Simplicity and intuitiveness keep the page clean and straightforward for immediate use.

Conclusion:
The goal was to create a simple, user-friendly layout for easy and fast parking management.
Digital wireframes 
Goal:
The goal of this project was to design a user-friendly homepage for the ProPark app, emphasizing simplicity and quick access to the most essential features. Key functions include starting a parking session, tracking remaining time, and managing parking history and fines.

Thought Process:
The design was informed by thorough user research, which revealed a strong need for efficiency and ease of use. We prioritized prominently placing the "Start Parking" button, a clear display of Time Remaining, and a Quick Actions section featuring History, Mandates, and Community. The Community feature enables users to share and discover free parking spots in real time, enhancing overall usability. My aim was to create a seamless and intuitive parking experience without overwhelming users with excessive options or distractions.

Mockup

These mockups show the clean and simple design of the ProPark app. Each screen helps users quickly start parking, check remaining time, and manage their parking history and fines. The app has a big “Start Parking” button, a live countdown timer, easy access to history, fines, and community updates, a simple bottom menu, and uses ProPark’s brand colors. It works well on all mobile devices.

Flow

This video demonstrates the seamless user flow of ProPark, highlighting how users can quickly start parking, monitor their session, and access other key features. The flow emphasizes simplicity and efficiency, minimizing friction and making the parking process intuitive and stress-free.

Interface

Technologies

For this project, I focused mostly on designing and making prototypes. I used tools to create clear and easy-to-understand mockups:

Figma — my main tool for wireframes, UI design, and making interactive prototypes.

Adobe Illustrator — for making custom graphics and icons.

Basic prototyping methods — to show how users move through the app.I didn’t do any coding or programming in this project.

This let me focus fully on the user experience and how the app looks.

During this work, I learned more about designing for users, got better at making prototypes, and improved how I explain my design ideas.

EN NL